Dogs sometimes get muddy/dirty during outings. While we will do our best to rinse and/or towel-dry your dog as a courtesy, dogs who become very dirty, have heavy coats, or are uncomfortable being handled may still be dirty upon dropoff. We are happy to return your dog to a confinement area or kennel upon request. If preapproved and in our service area, we can drop the dog off at their regular groomer's. In this case, you are responsible for all details, including making the appointment and picking your dog up afterward. We do not towel dry dogs who show aggression or fear toward our staff during body handling/toweling.

While we make every effort to pick up and drop off dogs at the anticipated times, the variable nature of traffic means that pickup/dropoff windows are approximate. If we expect to be more than 15 minutes outside of our stated times, our team will do our best to notify you. If Pack Adventures staff will be entering your home to handle pickup, it is the owner's responsibility to make sure Pack Adventures has prompt access to a key, keypad, or other entry method. It is the owner's responsibility to ensure their dog is ready for prompt pickup. If the dog is not ready for pickup at the agreed-upon time, and cannot be made ready within 5 minutes, or staff cannot gain access to your home within 5 minutes of arrival, this will be considered a "no-show."

If your dog must miss their booked session due to a veterinarian-confirmed injury or illness, or has been exposed to a communicable illness, you will be refunded for the missed session. Dogs who have or are suspected to have a communicable illness, including parasites, are not permitted on outings and will be refunded or offered a credit for their missed session if communicated in advance. If staff suspect that your dog may have a communicable illness at the time of your session, your dog will be excused without a refund. If your dog must miss their scheduled session because of a serious (human) medical emergency or other catastrophic event, you will be refunded or offered a credit for your missed session.

Pack Adventures staff may cancel sessions if road or weather conditions are deemed unsafe. In such cases, clients will be informed at least one hour in advance via phone or text and will receive refunds or credits. If weather conditions change during an outing, staff will make every effort to still provide an enriching experience for your dog, but must prioritize safety. Hot or cold weather may be safe for some dogs and unsafe for others based on breed, body type, health, etc. Staff will use their best judgement, which may mean limiting your dog's exercise. While staff will make every effort to identify safe exertion and weather limitations, it is your responsibility to monitor weather and your own dog's limits, and to cancel or request accommodations if your dog can't safely be exercised under current conditions.

Dogs who show aggression toward other dogs are not ready for group settings, and will be excused without a refund. Dogs who show aggression toward staff members will be excused without a refund. All history of aggression or change in propensity toward aggression must be declared to Pack Adventures staff in a timely manner. Dogs who show unacceptable levels of stress, or cannot integrate into social groups, will be excused with a refund from any future sessions.

Except as defined elsewhere in these policies, Pack Adventures bookings are nonrefundable. If Pack Adventures must cancel a session, clients will be notified—whenever possible—at least one hour in advance by phone or text. In that case, refunds or credits will be provided.